Website
Below, we provide you with detailed information on all the key aspects of this data processing. We refer to all information obligations arising from Articles 13, 14, 15, 26 and 30 of the GDPR.
- What is the purpose of this processing?
We process personal data as part of our company’s needs-based website, including analysing usage to optimise the site and providing ways to contact the company.
- Who is responsible for this processing?
CVH Chemie-Vertrieb GmbH & Co. Hannover KG
Address: Podbielskistraße 22, 30163 Hannover
Telephone: +49 (0) 511 / 9 65 35 - 0
Fax: +49 (0) 511 / 9 65 35 - 240
Website: www.cvh.de
Email: hannover@cvh.de
Important note: This processing is also carried out on behalf of other data controllers: this processing is
also carried out on behalf of CVB Albert Carl GmbH & Co. KG, Berlin, and CVM Chemie-Vertrieb Magdeburg GmbH & Co. KG.
- Who has been appointed as the company’s data protection officer?
Martin Lorenz, Am Hang 8, 31655 Stadthagen, datenschutzbeauftragter.cvhgruppe[at]triades-datenschutz.de
What is the legal basis? Why is this processing permitted?
- Protection of the controller’s legitimate interests in accordance with Article 6(1)(f) of the GDPR
- Consent in accordance with Article 6(1)(a) of the GDPR
- Compliance with a legal obligation pursuant to Article 6(1)(c) of the GDPR
Explanation regarding the multiple legal bases:- Article 6(1)(f) for the operation of the website
- Article 6(1)(a) for consent to tracking and marketing tools
- Article 6(1)(c) for obligations relating to the operation of the website (legal notice, privacy policy)
- Specifically, which ‘legitimate interests’ is the controller pursuing?
Tailoring the website to users’ needs; analysing user behaviour; the
right to acquire and retain
customers - Are there any legal or contractual requirements? What would happen if you did not provide your data?
Without the data, the requirements of Section 15(3) of the German Telemedia Act (TMG) cannot be met. Obligations relating to the operation of the website (legal notice, privacy policy)
Who are the authorised recipients (both internal and external)?
- Employees (Marketing)
- Hosting providers
- Website analytics services
- Tracking tool services
- Advertising partners
- External service providers / support staff / technicians
- Management
- Hosting providers
- When is the data deleted?
There is an obligation to delete data in accordance with Article 17 of the GDPR (right to erasure). However, where statutory retention obligations apply, these must be complied with. Data is deleted following the withdrawal of consent or upon objection. Immediate anonymisation of the IP address when analysing website visitors. 1 week for web server log files. Contact form data, provided no legal transactions result from it: 1 year. 3 months for emails that are not required, for example, for a contractual relationship.
What categories of data are processed?
- Data from the contact form
- Log data (technical in nature)
- Usage data (interests, websites visited, purchasing behaviour, access data)
Which individuals are affected?
- Customers
- Prospective customers
- Newsletter subscribers
- Website visitors
- The right to ‘access’
You have the right to access the data relating to you. This document largely guarantees precisely that. If you have any further questions or concerns, please do not hesitate to contact us.
- The right to “rectification” of inaccurate data
You generally have the right to have inaccurate data rectified. Please contact us regarding this.
- The right to “erasure of your data”
You have the right to have your data erased provided that (a) the data is no longer necessary, (b) you have withdrawn your consent where applicable or there is no other legal basis (anymore), (c) you have lawfully objected, (d) the data has been processed unlawfully, (e) erasure is required by law, (f) the data relates to children and is to be erased. Please note that, in accordance with Article 17(3) of the GDPR, it may not be possible or permissible to erase the data.
- The right to ‘restriction of processing’
You have the right to have your data ‘restricted’, provided that (a) you contest the accuracy of the data, (b) the processing is unlawful and you do not wish the data to be erased, (c) we no longer require the data, but you still require it for your own legal claims, (d) you have objected to the processing and it has not yet been determined whether the legitimate interests of the controller override yours.
- The right to “object to processing”
You have the right to object to processing, provided there are grounds relating to your SPECIFIC SITUATION. We will assess whether we have compelling legitimate grounds for processing.
- The right to “withdraw consent”
You have the right to withdraw your consent (where this is relevant to the processing described here). The withdrawal applies only with future effect.
- The right to “data portability”
You have the right to receive a copy of your data (“data portability”), provided that (a) the legal basis is consent or a contract, and (b) you have provided this data yourself, and (c) the data is processed by automated means. Provided these conditions are met, you may also request that we transfer the data to a recipient of your choice.
- The right to “lodge a complaint”
You have the right to lodge a complaint with any data protection supervisory authority. The contact details of the data protection supervisory authority responsible for us are: LDI Niedersachsen, Prinzenstr. 5, 30159 Hannover Telephone: 0049 511 120 45 00, www.lfd.niedersachsen.de.
You are welcome to contact us first before getting in touch with the supervisory authority; our highly competent in-house data protection officer will deal with your enquiry much more quickly and just as thoroughly. If we are unable to assist you, you can always contact the supervisory authority afterwards.
- Data collection by third
parties No, no data is collected by third parties. All data is therefore requested and collected by us.
- Does profiling take place? Are personal characteristics analysed or predicted? Does automated decision-making take place on a case-by-case basis?
No, this does not take place.
- Are data transferred to recipients in third countries (i.e. outside the EU)?
No, this does not take place.
- Are there several data controllers in the sense of ‘joint controllership’?
No, there is only the ONE data controller mentioned above.
Additional information
There are letter templates circulating on the internet for requests for information which demand the most comprehensive information conceivable. In some cases, these request information that goes far beyond what is legally required. We would like to briefly explain this:
- With regard to specific data details (such as first name, surname, telephone number, etc.), there is no obligation to provide such information under the relevant Articles 14(1d), 15(1b) and 30(1c). Accordingly, we are providing you – as requested – with the CATEGORIES of data.
- There is also no right to information regarding technical and organisational measures. We do not disclose these measures because doing so would play into the hands of potential attackers. Only the supervisory authority is permitted, in accordance with Article 30(1g), to request a general description of these measures. Please rest assured that we take appropriate measures.
- With regard to a list of all third parties and data processors, we shall only specify the CATEGORIES of recipients and not any specific company names. This is a permissible option under Articles 13(1e), 14(1e) 15(1c) and 30(1d). We regard the list of our (very carefully selected) suppliers as a trade and business secret and wish to avoid any risks to us and our customers that might arise should it become public knowledge.
Blanket requests for erasure/restriction or blanket withdrawals/objections etc. are problematic. Please put yourself in our shoes: are we expected to alter our data processing without reliable proof of identity? This could lead to serious problems and may even constitute a data protection breach. We will therefore, as a general rule, request additional information in accordance with Article 12(6) before we comply with these data subject rights under Articles 15–21. Please contact us in this regard.
